End License Agreement (EULA) User and Terms of Service.

1. Contract conditions

1.1. Validity of EULA/TOC

These End License Agreement (EULA) and Terms and Conditions of services (EULA/TOC) shall apply in the current published version on for the legal relationship between the Altavis GmbH and the customer for all contracts for the provision of services by Altavis GmbH for the customer. Notably also for services due to contract changes/additions or additional orders, even if the terms are not renegotiated. Exempted from the validity of these End License Agreement (EULA) and Terms and Conditions are services for which Altavis GmbH expressly declared derogations as applicable, at example Services for the web design. Business, shopping or other conditions of the customer are not part of the contract, except these would be explicitly acknowledged by Altavis GmbH in writing.

1.2. Third Party Terms

For utilization of optional domain services, the customer has to follow the guidelines of the respective providers: endings CH/LI/COM/NET/ORG/INFO/BIZ/NAME/DE/ AT/EU/ME/MOBI/TV etc.

1.3 Deviations/changes

Deviating from the EULA/TOC or additional agreements to these, have only validity if they have been expressly agreed by the parties in writing (exchange of e-mails is sufficient). Altavis GmbH can change these EULA/TOC at any time and without giving reasons. The amended EULA/TOC are coming into effect, upon the date that is determined by Altavis GmbH. Altavis GmbH will publish changes at least 1 month before they come into effect on If the customer does not agree with the changes, he has the right to terminate the contract extraordinary in pursuance of the listed below number 5.4.

2. Beginning and end of contract

2.1. Commencement of contract

The contractual relationship will come into being with the deployment of services for the customer on the part of Altavis GmbH based on the customer’s order. According to the product information on order can be submitted by email, online-form or signed document. The order is binding for the customer. The provision of services would be confirmed to the customer by e-mail. This date is considered as start of the subscription or beginning of the contract. For some products, Altavis GmbH can ask for obtaining a payment confirmation or receipt of a payment, before the provision of services starts. Altavis GmbH reserves the right, to dislike an order without giving any reasons, respectively to count an order as terminated if there is no payment receipt within two weeks.

2.2. Contractual duration

The first contract length (subscription length) is determined by the customer itself. While ordering, the contract length can be selected within the runtime versions, offered by Altavis GmbH. At the End of the first subscription period, the contract will be automatically renewed for the same subscription period, offered for that product from Altavis GmbH, unless was terminated at least 30 days before the end of the current subscription period of one of the parties. The right for an extraordinary termination by either party in accordance with number 4.5 or 5.4 is reserved.

2.3. Consequences of the termination of the contract

Altavis GmbH is entitled upon termination of the contract to delete all customer data on the systems of Altavis GmbH. The customer is responsible for the timely backup of his data prior to the termination of the contract by itself. In the case of an extraordinary termination without notice, Altavis GmbH will delete the data only after a 10-day safety period from the date of termination of the contract.

2.4. Options

Subject to any explicit agreements, apply at published prices. If at nothing else is stated, the prices are in CHF and include service charges, taxes and duties, especially including value added tax.

3. Payment

3.1. Prices

Subject to any explicit agreements, apply at published prices. If at nothing else is stated, the prices are in CHF and include service charges, taxes and duties, especially including value added tax.

3.2. Price changes

Altavis GmbH reserves the right to change prices at any time. Such changes are only valid after the next renewal of the subscription period for ongoing contracts, regardless of whether the price change will be to the advantage or disadvantage of the customer. The modification respectively introduction of taxes or duties authorized Altavis GmbH without notice to adjust their prices (also with effect for an ongoing subscription period).

3.3. Invoicing, payment term, delayed payment

The invoice will be issued in the form and sent to the billing address that the customer mentioned with his order, or that he specified later according number 5.5. Basically, a pre-payment is required. The 30 days payment deadline starts from the invoice date. If there are no objections to the invoice within the payment period, the invoice shall be deemed approved. In the case of a contract extension, the following period will be invoiced, approximately 30 days before the current subscription period ends. If none or only a partial payment until the end of the payment period follows, the customer is automatically default in payment and owes the statutory interest, the fees to cover the dunning cost and where applicable the collection rates. Additionally he owes the court costs and attorney fees. If after the payment reminder no payment follows, Altavis GmbH is entitled, in accordance with number 4.5 to discontinue its service provision or to terminate the contract without notice or compensation extraordinarily.

3.4. Method of Payment

The payment method will be determined by the customer itself after receipt of the invoice, within the given selection (bank transfer, credit card and any other).

4. Rights and obligations of Altavis GmbH

4.1. Services

Altavis GmbH is responsible for the performance of services as they were agreed in the contract with the customer, according to the actual product description as they are published on In the way of doing these services, Altavis GmbH is nonattached in all respects. For example, domestic and foreign companies as well as third parties can be consulted. Altavis GmbH is also free to make changes related to the services. If a service is affected by a change in its essential properties and the customer does not with agree this, he has the right to extraordinarily terminate the contract in accordance with number 5.4.

4.2. Messages

Altavis GmbH is authorized to direct all communications by email to the customer, including (but not exclusively) product announcements of technological innovations or maintenance work, payment reminders, provision certifications, terminations, notices for identification and of access, etc. If Altavis GmbH just has a contact address, that doesn't have validity since customer's order, Altavis GmbH is justified to do additional queries with which the contact can be assigned as clearly authorized (by the admin interface that Altavis GmbH provided, public WHOIS database for domain names, etc.).

4.3. Intellectual Property

All rights on existing intellectual property or on intellectual property which accrues during the performance of the contract and which is in connection with the services and products of Altavis GmbH remain exclusively at Altavis GmbH or at potential authorized third parties. For the duration of the contract the customer has just a non-exclusive legal right of use in its scope and as far this is necessary to use the services of Altavis GmbH conventionary and in accordance with regulations.

4.4. Confidentiality

Altavis GmbH is not obligated for confidential treatment of data and information from the field of customer. Except where this data are clearly identified as confidential. There is no obligation of confidentiality respectively this shall be forfeit if for data and information that at point of time when they have been forwarded or made available to Altavis GmbH are well known already respectively if they will get well known during the duration of the contract. If the customer has special requirements regarding the confidentiality of his data and information, this is has to be regularized in a separate confidentiality agreement.

4.5. Right for cessation from services and for extraordinary termination by Altavis GmbH In cases of continuing delay of the customer despite a reminder, Altavis GmbH is entitled according to number 3.3. or in cases of breach of an obligation under number 5 and 6.4 by the customer for immediate hiring their services or to block or remove the relevant customer account, server, service, content, program, etc. For these sanctions, it is irrelevant if the delay or the breach of an obligation was intentional, unwittingly or if it was third party negligence. If necessary, the customer can get rid of the sanctions by remedy of the grievances. With this, he has to pay the arising costs separately to Altavis GmbH that are in connection with the resumption of services costs and expenses. Because of a serious or repeated breach of a duty by the customer, Altavis GmbH reserves its right for an immediate termination of the contract, as well as for a legal process towards the customer. Altavis GmbH excludes all liability for all possible damages and other losses towards the customer or third parties, which are based on recruitment of services or extraordinary termination.

5. Rights and obligations of the customer

5.1. Payment

During the contract period, the customer is committed to pay the prices and any applicable charges in accordance with number 3.

5.1.1. Additional work

Workings that do not fall within the range of duties of Altavis GmbH respectively which are not covered in the applicable catalog of the product services, can be declined by Altavis GmbH, or can be invoiced separately according to the additional expenditure. For this, the hourly rates that are custom of the trade will be invoiced. In general, this is based on units of half an hour. Among other things, an emergency restart of a dedicated server in the data center on site is an example of such a separately chargeable service.

5.1.2. Traffic

In cases of transgression of the restrictions on volume in a calendar month, for products with limited volume of data transfers, the accrued more traffic will be invoiced in the following month to the customer. For this, the prices are published on If there are significant or repeated exceeding of the data transfer volume Altavis GmbH is entitled to ask the customer for a pre-payment for the amount in height of the anticipated incurred costs, to ensure Altavis GmbH’s pecuniary claim. If the timely indemnity is absent, Altavis GmbH is entitled in accordance with number 4.5. to stop its service provision or to terminate the contract without notice or compensation extraordinarily.

5.2. Identification and access resources

Altavis GmbH provides appropriate identification sources and access (e.g. user name, passwords) for the customer. This allows the customer the access to the services of Altavis GmbH. The customer is responsible for ensuring that its access permissions and user names will not be disclosed to unauthorized third parties, and that unauthorized third parties are not able to use the services of Altavis GmbH. If the customer has reason to believe that its identification and/or its access data have been intimated or have been open to unauthorized persons, he has to inform Altavis GmbH without any delay. Until the time of confirmation of deactivation of the relevant identification and/or access through Altavis GmbH due to the message of the customer, the customer carries the sole responsibility for all use or misuse of its identification and access.

5.3. Use

The customer is obliged for conventionary use of the agreed services. In addition, he is obliged to use the services in accordance with regulations.

5.3.1. Use by third parties

When reselling or passing on free of charge the possible uses associated with the services of Altavis GmbH, the customer is obliged to ensure that the third parties also comply with the terms of use applicable to them. He shall be liable for the conduct of third parties as for his own conduct. Unless expressly agreed otherwise, the web hosting product is intended exclusively for personal use. For a resale of web hosting, Altavis GmbH offers special offers upon request.

5.3.2. Limitations

For products without limited volume of data transfer, the operation or the direct or indirect promotion of so-called adult-sites and download sites respectively download-contents is prohibited for the customer. Exceptions are permitted only with the prior and at any time revocable consent of the Altavis GmbH. IRC services and audio/video streaming are generally prohibited (including bots, bouncers, etc.), file-sharing services (peer-to-peer, etc.), the sending of unsolicited mass mailings (Spam/Mail bombings, etc.), as well as other activities, which are inadmissible or undesirable according the Netiquette RFC 1855.Furthermore it is forbidden for the customer to run programs or scripts, respectively to operate sites which can affect the system's resources to the detriment of other clients. Additionally the customer is obliged to comply the maximum limit for the memory space that has been defined for the respective product.

5.3.3. Responsibility for information

The customer is responsible for the content of information (texts, images, sounds, computer programs, databases, Audio-/Video-Files, etc.), which himself or third parties by using the services have transferred, retrieved or have deployed for retrieval. This also applies to information (especially links) to such information. In particular, it is not allowed to distribute or making available of illegal or harmful contents (hard pornography, racial discrimination, illegal gambling, illegal copies of music, movies and other copyrighted works, malicious programs such as viruses, Trojans, etc.) within using the services of Altavis GmbH. Forbidden is also any other use, which directly or indirectly promotes the publication or distribution of illegal contents.

5.3.4. Consequences of improper use

If there are in the point of view from Altavis GmbH justified indications for an inappropriate use of the services of Altavis GmbH within the meaning of number 5 or such an use is reported by third parties (example: other clients or authorities), or if such an use is determined by a final judgment, Altavis GmbH is eligible in accordance with their assessment, to request the customer for legal and contractual use of the services. In accordance with the terms of number 4.5. Altavis GmbH is eligible to discontinue its provision of services or to terminate the contract without notice or compensation extraordinarily. Altavis GmbH reserves the right, to notify unlawful, particularly criminally relevant behavior to the competent authorities and to cooperate fully with governmental or judicial investigations.

5.3.5. Indemnity

The customer has to keep Altavis GmbH harmless for all damages and other losses, which Altavis GmbH incurred in connection with the nonconforming or noncontractual use of the services, provided by Altavis GmbH for the customer. The indemnity also includes third party claims as well as applicable process and legal fees.

5.4. Extraordinary right of termination by the customer

Provided that the customer has a disadvantage that arises due to a change in number 1.3. or 4.1. and which would keep him away from the order at the time from the conclusion of the contract; he has the right for extraordinary termination and is entitled to the pro-rata refund of prepaid fees for the current subscription period. This has to be satisfactorily shown by the customer. An extraordinary termination can take place either with immediate effect or with effect from the expiry of a period of 30 days. The final choice is made by the customer is definitely and must be included in the notice of termination. If not specified, Altavis GmbH may emanate from a termination without notice.

5.4. Contact Information

The customer is obliged to provide his correct contact information (name / company name, email, mailing address) to Altavis GmbH together with its order. In the case of changes the updated data must be notified at Altavis GmbH immediately. Altavis GmbH is not obliged to pay attention to other contact data than that was provided by the customer, or to make inquiries to correct this data. If the contact details are incomplete, inaccurate or out of date and if because of this reason the identity of the customer can be determined only with disproportionate effort, so Altavis GmbH is entitled, in accordance with number 4.5. to adjust the provision of their services or to terminate the contract without compensation and extraordinary. The same will likely be true for the case that messages are undeliverable to the customer. Altavis GmbH is also entitled to charge to the customer, all costs that incurred because of outdated, incomplete or incorrect contact information.

6. Privacy and Security

6.1. Data processing

Altavis GmbH uses personal customer data in connection with the conclusion and execution of the contract (performance of services, maintain customer relations, invoicing, reminders and debt collection, etc.) and for development, design and demand-submission of service offerings in accordance with the provisions of the Federal Law data protection. Within the scope of this data use, Altavis GmbH is allowed to forward personal data to third parties (e.g. suppliers), even if they are abroad. The customer may prohibit the use of his data for marketing purposes at any time by written notice to Altavis GmbH.

6.2. Protective measures of Altavis GmbH

Altavis GmbH takes appropriate measures to safeguard the proper operation of their technical infrastructure against negative external influences (viruses and other malicious programs and files, unauthorized access to systems and data, etc.). However, Altavis GmbH cannot guarantee that these measures are effective in every case. Therefore, the customer should not be relied just on these measures to protect his own systems and data. He remains responsible for organizing his own measures towards unauthorized access and external damages, to minimize the consequences of such attacks.

6.3. Maintenance

At any time, Altavis GmbH is entitled to perform security updates and changes at system components and applications, without having to inform the customer about. At any time Altavis GmbH reserves the right, if it deems necessary, to perform maintenance work, although that can cause interruptions in the use of the provided services. About planned interruptions, Altavis GmbH will inform the customer as soon as possible.

6.4. Protection measures by the customer

The customer is obliged to take all appropriate measures so that from his website/e-mail account it cannot be unlawfully interfered in other systems, respectively manipulated programs or computer viruses can be infiltrated from there. If the customer does not compliance this obligation, he has to hold entirely harmless Altavis GmbH for the consequences (e.g. hacking caused by incorrect or not updated script, circulation of spam via the e-mail account of the customer, etc.).

6.5. Protection of information transmitted

When using the Internet there are different privacy and security risks for the customer. In particular, the privacy and security of data during unencrypted data transfer is not guaranteed. Therefore, the customer must expect that unencrypted e-mails can be read, modified or suppressed by unauthorized third parties. The encryption and encoding of transmitted information can improve the protection of unauthorized access. Firewalls can possibly prevent from unwanted access of non-authorized third parties; respectively they can make the access much more difficult. The undertaking of such measures to improve the data protection is the responsibility of the customer.

7. Warranty and liability

7.1. Warranty

In the provision of its service, Altavis GmbH observes the diligence, which can be expected under prevailing circumstances. However, Altavis GmbH does neither guarantee error-free nor the continued provision of its services. Altavis GmbH is not responsible for the telecommunications infrastructure of network and telecommunication service providers as well as not for the transmission of data. Accordingly Altavis GmbH is neither liable for the availability and performance of telecommunications equipment and networks nor for error-free, unaltered, complete, uninterrupted and timely transmission of data in telecommunications networks, especially in the Internet.

3.1. Liability

As far as permitted by law, Altavis GmbH precludes any liability, regardless of the legal reason. In any case, Altavis GmbH reserves the defense of shared responsibility of the wronged party.

8. Completion conditions

8.1. Partly nullification

Nugatory or legally unenforceable provisions shall be replaced by valid legally provisions, that come in their economic affects as close as possible to the invalid provisions.

8.2. Applicable law and jurisdiction

The contract between the customer and Altavis GmbH is subject to Swiss substantive law under exclusion of the United Nations Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction is the seat of Altavis GmbH.

Valid from 4. September 2000